Learn How to Connect with a Live Agent at PPL Electric Customer Service
To speak with a live customer service representative at PPL Electric, simply dial 1-800-342-5775. You will then be prompted to state your reason for calling, whether it is to make a payment, check your balance, start a new service, or something else. The average wait time is between 1-10 minutes, so please stay on the line until an agent is available to assist you.
Live customer service representatives from PPL Electric are available to assist you from 7am to 6pm, Monday through Friday. Please note that they are closed on Saturday and Sunday.
For emergencies such as a downed power line, please dial 1-800-342-5775 at any time. A live customer service representative will be available to assist you 24/7.
If you require payment assistance, please dial 1-800-342-5775 during business hours, which are from 7am to 6pm, Monday through Friday.
For residential and small business inquiries, please dial 1-800-342-5775 during business hours, which are from 8am to 5pm, Monday through Friday.
If you are calling regarding mid and large business inquiries, please dial 1-888-220-9991 during business hours, which are from 8am to 5pm, Monday through Friday.
For rebate inquiries, please dial 1-877-486-9204 during business hours, which are from 8am to 6pm, Monday through Friday.
You can also contact PPL Electric’s customer service team via their Facebook page, where a representative typically replies within an hour. Additionally, you can reach them via their Twitter page, view their latest photos on Instagram, or watch their latest videos on YouTube. If you prefer to message a live customer service representative, you can do so using PPL Electric’s LinkedIn page.
If you need to send mail to PPL Electric, their customer support address is: PPL Electric Utilities, 827 Hausman Road, Allentown, PA 18104-9392. If you prefer to pay by mail, the address is: PPL Electric Utilities, P.O. Box 25239, Lehigh Valley, PA 18002-5239.
Please note that PPL Electric does not offer live chat support. The best way to contact them is by calling 1-800-342-5775. They also do not offer support via email, nor do they have a fax number.
For additional information about PPL Electric, you can visit their customer support page. Their business hours are from 7am to 6pm, Monday through Friday. They are closed on Saturday and Sunday.