We are excited to announce an open call for applications for the GitHub Support Engineer III Scheme. We welcome all individuals who possess familiarity with Git and GitHub, as well as other support systems to apply for this opportunity.
To apply for the GitHub Support Engineer III Scheme, there are certain requirements that must be met. Join us as we guide you through the application process.
Information about GitHub
GitHub is a company dedicated to developers. Our goal is to provide developers with an environment that simplifies the development process, enables teamwork, and empowers them to tackle complex challenges and create the most vital technologies in the world. We encourage collaboration within our community to bring individuals and teams together, enabling them to shape the future of software and make a meaningful impact on society.
GitHub values diversity, and our team is made up of people from different backgrounds and lifestyles.
GitHub Support Engineer III Benefits
GitHub Support Engineer III role comes with a range of benefits that we believe will keep our employees healthy, motivated, focused, and creative. Our exceptional benefits program has been designed with these goals in mind. We are passionate about creating a working environment that we love, and we are confident that you will love it too.
Responsibilities
- Resolve intricate customer support tickets which may involve Linux servers, source code, and web application issues
- Articulate technical information to customers and engineering teams at GitHub in a clear and effective manner
- Collaborate with customers in advance on tasks such as scheduling upgrades, informing them about new features, and ensuring that their system is functioning properly
- Detect and report any bugs and enhancements in the GitHub Enterprise codebase
- Manage urgent customer outages during regular business hours
Minimum Qualifications for the GitHub Support Engineer III Role
- Basic knowledge of the functioning of modern web applications
- Past experience in providing technical support
- Excellent analytical and critical thinking abilities
- Familiarity with at least one type of production-level virtual machine (such as VMware ESX, Xen, KVM)
- Keenness to work directly with clients
- Superb English and grammatical skills
Preferred Qualifications
- Extensive experience in handling large and complicated customer accounts
- Knowledge of Git and GitHub
- Experience in phone support
- Ability to review and comprehend code (Ruby/Bash)
- Prior experience as a Linux System
- Administrator Former experience in on-site consulting or professional services
How to Apply for GitHub Support Engineer III
To apply for the position of GitHub Support Engineer III,
- Please visit LinkedIn at www.linkedin.com.
- All interested and qualified candidates are welcomed to submit their applications.
Explore exciting career opportunities and learn more about working at GitHub by visiting our website at https://github.com/about/careers.