Balderasu Call Center Operator Jobs in Ethiopia
Job DescriptionYou will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant passenger service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing transportation order online and over the phoneCall Center Agent Job Responsibilities and Duties:Answer incoming calls and respond to customer’s existing transportation orderManagement and resolve customer complaintsIdentify and escalate issues to supervisorsProvide service information to passenger Research required information using available resourcesResearch, identify, and resolve customer complaints using applicable softwareRoute calls to appropriate resourcesDocument all call information according to standard operating proceduresRecognize, document, and alert the management team of trends in customer callsFollow up customer calls where necessaryComplete call logs and reportsOther duties as assignedJob RequirementsCall Center Center Qualifications and SkillsDiploma or degree in Journalism and communication , Marketing Management, Business Management, Economics, Hospitality or Hotel Management, receptionist ,Computer science and relatedProficient in relevant computer applicationMarketing and sales experienceKnowledge of customer service practices and principlesExcellent data entry and typing skillsSuperior listening, verbal, and written communication skillsAbility to handle stressful situation appropriatelyHow to ApplyInterested candidates who meet the required qualifications are invited to submit updated CV and cover letter explaining their motivation and why they are suited for the post .Applications should be sent via email ([email protected]) with the subject line :(Position Name )(name of applicant )We only accept applications sent via [email protected] applicants are highly encouraged to apply
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